Rehabilitate Therapy: Covid-19 Guidance

March 2020

The purpose of this document is to explain to all parties our guidance regarding COVID-19. The aim being to ensure the health and wellbeing of our clients, associates, and also other professionals that we work with. Given the situation is changing rapidly this document provides the key principles and as things progress, we could encourage people to consult the most up to date government guidance.

Occupational Therapists:

Rehabilitate Therapy occupational therapists will continue to provide rehabilitation to our clients, whist also following the most up to date government guidance relating to how to avoid catching / spreading COVID-19. Also relating to self-isolation, as issued by the government, and if any of our therapists meet the criteria for self-isolation, they will inform case managers, and clients accordingly, and will not have any face to face client or family contact, for the duration.

Therefore, the process of scheduling therapy appointments will continue as normal, unless the case management company / client has requested a variation to this, perhaps through their own risk assessment / policy – or government guidance changes.

Also, we have undertaken a risk assessment of all clients, and for any clients in the following groups we will also contact prior to the appointment, by telephone, to ensure they are still in agreement for us to visit. The criteria being:

Clients over the age of 60,

Clients with pre-existing health conditions, that we are aware of, including; hypertension, diabetes, cardiovascular disease, chronic respiratory disease, and cancer.

Clients who live with people or care for people who fall into either of the above categories.

Case Managers:

In addition to the above, we will read and abide by your risk assessments and associated requirements and contact you as appropriate. We will work cautiously, but also positively, to continue to provide the intended therapy to clients, and where face to face is no longer feasible, or desirable, we will suggest and try other approaches to ensure continuation of therapy wherever possible.

We would suggest using technology both as a replacement, where appropriate, for face to face meetings among professionals, but also for the continuation of therapy to clients. Where practicable, we will encourage, and implement, this with clients and provide the support required to ensure they are able, and comfortable with it. In doing so, partly, our hope is that this might also enable their continued work with other professionals during this period.

To further facilitate this, and given we have expertise in our team, we have also temporarily set up the following email address where you can contact Rehabilitate Therapy for any general guidance and advice relating to using video conferencing within the MDT and also clients; We are not planning to charge for such advice, we are simply very keen to support, as much as possible, continued therapy during this difficult time.


During this difficult time for everyone, your occupational therapist remains committed to your rehabilitation and will continue, where possible, to provide you with therapy as normal. If our occupational therapist needs to self-isolate, or if you prefer not to have face to face therapy for a period, we will work as flexibly as we can to continue to support you. This might include telephone or video conference based sessions. In which case we will support you with this.

We will also, and given the government guidance relating to social distancing, and or self-isolation, be as proactive as we can be in adapting your therapy programme to continue to benefit you during these difficult times. Further to this, we will absolutely respect your views regarding how therapy continues during this time, and therefore please do not hesitate to contact your occupational therapist if you have any concerns relating to face to face sessions.